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How can SCA submit applications for multiple applicants? A SCA can submit multiple pass applications at once using the bulk application feature, as long as the applications share the same purpose of entry, occupation code, and pass duration. I want to submit applications on behalf of employees, but they have different purpose of entry, occupationRead more

What is a Sponsor Code? A Sponsor Code is a unique code generated by SCA within the JP Pass system. It allows employees and vendors to bypass the endorsement process when submitting their pass applications, making the application process faster and smoother. Who can generate Sponsor Codes? Only SCA have the authority to generate andRead more

What is the role of Sponsor Company Admin (SCA)? A Sponsor Company Admin (SCA) is responsible for reviewing and endorsing applications for JP Pass on behalf of the company, as well as third-party entities like vendors or subcontractors. If any details in the application are incorrect, such as the pass duration, applicant details, purpose ofRead more

Can I delete my JP Pass account if I still have an active pass? Yes, you can delete your JP Pass account even if you have an active pass. How do I delete my JP Pass account? To delete your JP Pass account, go to the “Settings” section and click on “Permanently Delete My Account.”Read more

How do I reset my JP Pass account password? To reset your password, click the “I Forgot My Password” link on the login page and follow the instructions. I changed my handphone number. Can I use my new number to log in or create a new account? If you’ve changed your mobile number, there’s noRead more

When can I collect my JP Pass? After completing the safety video, receiving endorsement from your sponsor company, and making payment for the pass fee, your application will be routed to the Pass Office for approval. Once approved, the pass must be collected within 30 days from date of approval. If not collected within thisRead more

I have had my application submitted by a Sponsor Company Admin (SCA), but I have not registered for an account. How do I log in? After your application is submitted by the SCA, an SMS will be sent to your registered mobile number with your login details. Please ensure that the SCA has correctly enteredRead more

What should I do if my country code is not available in the drop-down menu during JP Pass registration? If your country code is not available in the drop-down menu, you must apply for the JP Pass in person at the counter. You will need to present a valid sponsor letter, which should be sentRead more

What is JP Pass? The JP Pass is required for all port users to enter the port. It offers flexible, duration-based access, with validity ranging from 1 day to 3 years, customised to users’ work assignments. How long can I set the duration for my JP Pass? The pass duration must not exceed the earliestRead more

The Pass Office operates on a 24-hour basis. JP Pass collection, fine payment, Vehicle Entry Pass (VEP) issuance, and Season Parking applications can be done over the counter. The operating hours for each service are as follows: Contact No.: 6660 9059, 6660 9515 or 6660 9087 Email: passoffice@jp.com.sgRead more