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For additional access, your Data Security Administrator (DSA) will need to submit a request through our online form with the following details: Company Name UserID Access Required Purpose of AccessRead more

Please send a screenshot of the error message to us via our Enquiries Form.Read more

Please inform your Data Security Administrator (DSA) to login to JP-Online and check if your mobile number and email address are updated.Read more

Please email a letter (with company letterhead) to our Finance Department at finar@jp.com.sg, requesting the closure of the account with the following information: (1) Company Name (2) JP Credit account number (3) Date of Termination (4) Reason for Closing Credit Account (5) Letter must be fully signed and stamped with the official company stamp (6)Read more

It can take up to 2 weeks or so from the date of receipt of the application if all required documents are received in order.Read more

(1) Go to https://www.jurongportonline.com/JPPASS/ (2) Look for eForms (3) Select Download Application Forms (4) Select New Account- Save file name as [ “Your Company Name”.pdf] (5) Complete (new Credit Account application) page 1 only (6) After completing the form, look for “eForms” on the header tab & click (7) Select Submission (8) Under “Type ofRead more

Change of password is required when a JP-Online Account has been inactive for more than 3 months. At login, the system will prompt to request for new password. Follow the steps below for a new password: (1) At JP-Online login page, click “Forgot your password?” (2) Key in the User ID and either the emailRead more

JP-Online Account will be locked upon 3 incorrect password entries. You can follow one of the 3 options below to unlock it. Option A Kindly wait for 30 minutes before re-trying. Option B Kindly approach your Data Security Administrator (DSA) to unlock the account. Option C (1) At JP-Online login page, click “Forgot your password?”Read more

Note: ONLY Data Security Administrator (DSA) can retrieve the ID. (1) Login to https://jponline.com.sg/jpom/ui/login (2) Select “Admin System” (3) Select “User Maintenance” (4) Obtain the required information as requested by systemRead more

(1) At JP-Online login page, click “Forgot your password?” (2) Key in the User ID and either the email or handphone number (User must ensure the email/ handphone must be pre-registered in the JP-Online) (3) Indicate the mode of reset and submit (4) A temporary password will be sent via selected mode (5) Log inRead more