Q: What are the mobile apps available for JP port users and their purpose?

The mobile apps are JP Authenticator and JP Homeport. JP Authenticator: Allows users to verify their identity Used for logging into JP Homeport JP Homeport: Provides access to various operational modules Supports users' operational needs at Jurong Port

Q: Are the mobile apps available on iOS devices?

No , the mobile apps are only available on Android devices. Jurong Port will continue to work on bringing these mobile apps to iOS devices for port users in the future.

Q: Can I register more than 1 JP-Online account?

No, you can only register 1 JP-Online account for every mobile device, you will need to deregister your existing JP-Online account by clicking on ‘Remove Account from Device’ before registering another JP-Online account.

Q: Can I use another JP-Online account to login while maintaining the registered JP-Online account?

Yes , you can click on ‘Switch User’ by entering your JP-Online User ID and Password followed by entering the OTP sent via SMS to your registered mobile number tied to your JP-Online account.

Q: What if I have forgotten my JP-Online Password?

You will need to click on ‘Forgot your password?’ in the JP Authenticator app to be directed to https://jponline.com.sg/jpom/ui/login to request for a new password.

Question 1

What are the mobile apps available for JP port users and their purpose?

commercialadmin · Accepted Answer

The mobile apps are JP Authenticator and JP Homeport. JP Authenticator:

Allows users to verify their identity
Used for logging into JP Homeport

JP Homeport:

Provides access to various operational modules
Supports users' operational needs at Jurong Port

Question 2

Where can I download the mobile apps?

commercialadmin · Accepted Answer

The mobile apps are available on Android devices and the download links on the Google Play Store are as follows:

JP Authenticator: https://play.google.com/store/apps/details?id=sg.com.jp.authenticator
JP Homeport: https://play.google.com/store/apps/details?id=sg.com.jp.homeport

Question 3

Are the mobile apps available on iOS devices?

commercialadmin · Accepted Answer

No, the mobile apps are only available on Android devices. Jurong Port will continue to work on bringing these mobile apps to iOS devices for port users in the future.

Question 4

What is JP Authenticator?

commercialadmin · Accepted Answer

The JP Authenticator app serves as a one-stop authentication solution for port users, enabling access to the JP Homeport app and other JP mobile apps. Steps:

Register JP-Online account within the app.
Choose between PIN code or fingerprint for login.
JP Authenticator verifies identity for access.
Grants access to JP Homeport app for operational needs at Jurong Port.

Question 5

How can I register my JP-Online account?

commercialadmin · Accepted Answer

To register you will need to click on ‘Register Account’ and enter your JP-Online User ID and Password, followed by entering the OTP sent via SMS to your registered mobile number tied to your JP-Online account.

After verification, you will need to set up your login method by entering your desired 6-digit PIN code and have the option to set up biometric login using fingerprint as well (if you have set up fingerprint unlock on your mobile device beforehand).

Picture Guide:

Question 6

Can I register more than 1 JP-Online account?

commercialadmin · Accepted Answer

No, you can only register 1 JP-Online account for every mobile device, you will need to deregister your existing JP-Online account by clicking on ‘Remove Account from Device’ before registering another JP-Online account.

Question 7

How can I login into the JP Homeport app or other JP mobile apps?

commercialadmin · Accepted Answer

You will need to click on the icon of the desired mobile app listed in the JP Authenticator app which will direct you to the login page.

To login to JP Homeport or other JP mobile apps, register your JP-Online account with fingerprint authentication if supported. Open JP Authenticator, choose the app, and use fingerprint or enter your User ID, Password, or PIN if fingerprint isn't set up. If not registered, use User ID and Password only.

Question 8

Can I use another JP-Online account to login while maintaining the registered JP-Online account?

commercialadmin · Accepted Answer

Yes, you can click on ‘Switch User’ by entering your JP-Online User ID and Password followed by entering the OTP sent via SMS to your registered mobile number tied to your JP-Online account.

Question 9

What if I have forgotten my JP-Online User ID?

commercialadmin · Accepted Answer

You will need to check with your company’s Data Security Administrator (DSA) to retrieve your JP-Online User ID by logging in to https://jponline.com.sg/jpom/ui/login (Admin System > User Maintenance).

Question 10

What if I have forgotten my JP-Online Password?

commercialadmin · Accepted Answer

You will need to click on ‘Forgot your password?’ in the JP Authenticator app to be directed to https://jponline.com.sg/jpom/ui/login to request for a new password.

Question 11

What if I have forgotten my 6-digit PIN code?

commercialadmin · Accepted Answer

You will need to click on ‘Remove Account from Device’ to deregister your JP-Online account and reregister it again to set a new 6-digit PIN code.

Question 12

What is JP Homeport?

commercialadmin · Accepted Answer

The JP Homeport app is a one-stop work solution for port users to access various Homeport modules to support their operational needs at Jurong Port. Users will need to authenticate using the JP Authenticator app before they can login to their account.

Question 13

How can I login into the JP Homeport app?

commercialadmin · Accepted Answer

To log in, either open the JP Homeport app and select 'Login with JP Authenticator' to be redirected to the JP Authenticator app's login page, or simply open the JP Authenticator app and click on the JP Homeport app icon, which will take you directly to the login page.

Question 14

What are the modules currently available in the app?

commercialadmin · Accepted Answer

The JP Homeport app includes the 'Digital Tally Solution' module, designed specifically for stevedoring companies to manage their cargo tallying process. This module allows them to update cargo tallies in Tally Sheet and submit cargo reports in Vessel Report.

Question 15

What are the mobile apps available for JP port users and their purpose?

commercialadmin · Accepted Answer

The mobile apps are JP Authenticator and JP Homeport. JP Authenticator:

Allows users to verify their identity
Used for logging into JP Homeport

JP Homeport:

Provides access to various operational modules
Supports users' operational needs at Jurong Port

Question 16

Where can I download the mobile apps?

commercialadmin · Accepted Answer

The mobile apps are available on Android devices and the download links on the Google Play Store are as follows:

JP Authenticator: https://play.google.com/store/apps/details?id=sg.com.jp.authenticator
JP Homeport: https://play.google.com/store/apps/details?id=sg.com.jp.homeport

Question 17

Are the mobile apps available on iOS devices?

commercialadmin · Accepted Answer

No, the mobile apps are only available on Android devices. Jurong Port will continue to work on bringing these mobile apps to iOS devices for port users in the future.

Question 18

What is JP Authenticator?

commercialadmin · Accepted Answer

The JP Authenticator app serves as a one-stop authentication solution for port users, enabling access to the JP Homeport app and other JP mobile apps. Steps:

Register JP-Online account within the app.
Choose between PIN code or fingerprint for login.
JP Authenticator verifies identity for access.
Grants access to JP Homeport app for operational needs at Jurong Port.

Question 19

How can I register my JP-Online account?

commercialadmin · Accepted Answer

To register you will need to click on ‘Register Account’ and enter your JP-Online User ID and Password, followed by entering the OTP sent via SMS to your registered mobile number tied to your JP-Online account.

After verification, you will need to set up your login method by entering your desired 6-digit PIN code and have the option to set up biometric login using fingerprint as well (if you have set up fingerprint unlock on your mobile device beforehand).

Picture Guide:

Question 20

Can I register more than 1 JP-Online account?

commercialadmin · Accepted Answer

No, you can only register 1 JP-Online account for every mobile device, you will need to deregister your existing JP-Online account by clicking on ‘Remove Account from Device’ before registering another JP-Online account.

Question 21

How can I login into the JP Homeport app or other JP mobile apps?

commercialadmin · Accepted Answer

You will need to click on the icon of the desired mobile app listed in the JP Authenticator app which will direct you to the login page.

To login to JP Homeport or other JP mobile apps, register your JP-Online account with fingerprint authentication if supported. Open JP Authenticator, choose the app, and use fingerprint or enter your User ID, Password, or PIN if fingerprint isn't set up. If not registered, use User ID and Password only.

Question 22

Can I use another JP-Online account to login while maintaining the registered JP-Online account?

commercialadmin · Accepted Answer

Yes, you can click on ‘Switch User’ by entering your JP-Online User ID and Password followed by entering the OTP sent via SMS to your registered mobile number tied to your JP-Online account.

Question 23

What if I have forgotten my JP-Online User ID?

commercialadmin · Accepted Answer

You will need to check with your company’s Data Security Administrator (DSA) to retrieve your JP-Online User ID by logging in to https://jponline.com.sg/jpom/ui/login (Admin System > User Maintenance).

Question 24

What if I have forgotten my JP-Online Password?

commercialadmin · Accepted Answer

You will need to click on ‘Forgot your password?’ in the JP Authenticator app to be directed to https://jponline.com.sg/jpom/ui/login to request for a new password.

Question 25

What if I have forgotten my 6-digit PIN code?

commercialadmin · Accepted Answer

You will need to click on ‘Remove Account from Device’ to deregister your JP-Online account and reregister it again to set a new 6-digit PIN code.

Question 26

What is JP Homeport?

commercialadmin · Accepted Answer

The JP Homeport app is a one-stop work solution for port users to access various Homeport modules to support their operational needs at Jurong Port. Users will need to authenticate using the JP Authenticator app before they can login to their account.

Question 27

How can I login into the JP Homeport app?

commercialadmin · Accepted Answer

To log in, either open the JP Homeport app and select 'Login with JP Authenticator' to be redirected to the JP Authenticator app's login page, or simply open the JP Authenticator app and click on the JP Homeport app icon, which will take you directly to the login page.

Question 28

What are the modules currently available in the app?

commercialadmin · Accepted Answer

The JP Homeport app includes the 'Digital Tally Solution' module, designed specifically for stevedoring companies to manage their cargo tallying process. This module allows them to update cargo tallies in Tally Sheet and submit cargo reports in Vessel Report.

Mobile Apps

General

JP Mobile Apps

What are the mobile apps available for JP port users and their purpose?

Where can I download the mobile apps?

Are the mobile apps available on iOS devices?

JP Authenticator App

About App

What is JP Authenticator?

JP-Online Account Registration

How can I register my JP-Online account?

Can I register more than 1 JP-Online account?

JP-Online Account Login

How can I login into the JP Homeport app or other JP mobile apps?

Can I use another JP-Online account to login while maintaining the registered JP-Online account?

Forgot Login Credentials

What if I have forgotten my JP-Online User ID?

What if I have forgotten my JP-Online Password?

What if I have forgotten my 6-digit PIN code?

JP Homeport App

About App

What is JP Homeport?

JP-Online Account Login

How can I login into the JP Homeport app?

Homeport Modules

What are the modules currently available in the app?

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PENJURU LIGHTER TERMINAL

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