The entry and exit of ship crews are managed by the Immigration & Checkpoints Authority (ICA).
The vessel owner’s agent must submit the crew list to the ICA through their online platform prior to entry or exit.
All crew must disembark from the vehicle before Jurong Port Main gate with their belongings and proceed to the ICA Crew Office located beside Turnstile-In and follow through all necessary immigration checks and procedures before entering and exiting Singapore.
The Jurong Port ICA Crew Office operates from 1000hrs to 2200hrs daily, and crew movements should be scheduled within this timeframe. For urgent crew clearance during non-operating hours, the shipping agent can contact Jurong Port ICA at 6267-5003 (direct line) or 9727-9750 (duty phone). The clearance will be provided on a case-by-case basis.
